FAQ's

How long does delivery take?

- The delivery time is 6-10 working days. .You will receive your tracking ID within 48 hours and can view the status of your order at any time.

When will my order be shipped?

- Your package usually leaves our shipping center 1 - 2 days after you place your order.

Where can I find my tracking number? 

- Once your order has been shipped from our warehouse, we will send you another email with a tracking link.

I would like to exchange one or more items, how do I proceed?

- In the event that one or more items do not fit you, the following conditions must be met for a return: 

  • You are within the 14-days right of withdrawal
  • If the item is damaged, it must not have been you
  • The item must be clean and must not have any stains, hair or dust
  • An exchange is only possible for the color or size, but not for another product

The exchange is free of charge!

You can easily exchange your order via the contact form. Below you can announce your exchange and receive the shipping labels by email.

Why should I order from you?

- Our products are unique.You won't find them in local stores or other online stores.

I received a discount code, how do I redeem it?

- You can redeem discount and promotional codes in the checkout under “View order summary”.

Which payment methods are supported?

- Credit cards (VISA, Mastercard, American Express)

- PayPal

- Amazon Pay, Apple Pay

How can I reach support?

- You can contact us using the contact form or by email to (support@quvoq.com).

How do I redeem a promotional code or discount code?

- To redeem a promotional code or discount code, simply enter the code in the field provided in the shopping cart or during checkout.The discount will then automatically be applied to the qualifying items in your shopping cart.

What do I have to consider if I want to return items from a promotion?

- Returns for “Take 3, Pay 2” promotions

What applies to returns?

  • Return All Three Items: For a full refund, all three items, including the free one, must be returned.
  • Partial Returns: A refund for individual items will only be issued if the free product is also returned.

Returns for “1 + 1 free” promotions

What do I have to consider?

  • Return Both Items: Both the purchased item and the free item must be returned for a refund.
  • Individual Items: No refund if only one of the two items is returned.

If you have any questions, our customer service is available.

The status says delivered but nothing received?

- Contact support about this at support@quvoq.com or write us a message using the contact form.

Why does shipping take so long?

- There may be delays during shipping because theshipping companies are very busy during this time.If you do not receive your packageafter 14 days, write us a message tosupport@quvoq.com or write us a message using the contact form.

The delivery status does not change, what should I do?

- The shipping company needs a certain amount of time to update the data.